Terms of sale


1.1 - The contract stipulated between URSO S.R.L. (VAT number 02086390859) and the customer is concluded with the acceptance, even if only partial, of the order by Urso Store. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways permitted by Urso Store, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions described below.

1.2 - Once the online purchase procedure has been completed, the Customer will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of articles. 3 and 4 of Legislative Decree 185/1999 on distance selling.

1.3 - Any right of the Customer to compensation for damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to people and / or things, caused by the non-acceptance, even partial, of an order by Urso Store is excluded.

1.4 - The Customer is required to keep his personal data updated (phone number, address, tax code or VAT number, etc.) communicated to Urso Store for registration. Urso Store is in no way responsible for communications sent to the customer but never received due to outdated contact information or documents issued with incorrect data present in the registry.


2.1 - Urso Store accepts the Customer's orders within the limits of the quantities of the products requested in stock. Therefore, the acceptance by Urso Store of the purchase proposal submitted by the Customer is subject to the availability of the products in stock. Urso Store undertakes to promptly notify the Customer of any unforeseen depletion of stocks due to excess demand or other causes.

2.2 - Urso Store communicates the correct receipt of the order by e-mail confirmation to the e-mail address provided by the Customer during registration (or, if it has subsequently been changed by the customer, to the address currently present in the registry) ). The message will show, in addition to the date and time of the order, also the "order number" which will be unique and the only one that the Customer must use for subsequent and eventual communications with Urso Store. All data entered in the order will be repeated in the confirmation message and the Customer undertakes to verify its correctness and to communicate any corrections to the e-mail address info@ursostore.it.

2.3 - In the case of non-acceptance of the order by Urso Store, timely communication to the Customer via e-mail is guaranteed.


3.1 - PayPal account / credit card or pre-paid

The payment with the main credit cards and prepaid cards (Visa, Mastercard, American Express, Carta Aura, PostePay) takes place through the PayPal circuit which guarantees the security and privacy of sensitive data through encryption. All credit card transactions are made through PayPal's servers, guaranteeing absolute security in transactions.

3.1.1 - In case of cancellation of the order, both by the Customer and in the case of non-acceptance by Urso Store, the cancellation of the transaction and the release of the amount committed will be requested by Urso Store. The release times for certain types of cards depend exclusively on the banking system and can reach their natural expiry (24th day from the date of authorization). Once the transaction has been canceled, Urso Store cannot be held liable for any damages, direct or indirect, caused by delay in releasing the amount committed by the banking system.

3.1.2 - Urso Store reserves the right to request additional information from the Customer (eg fixed telephone number) or to send copies of documents proving the ownership of the Card used. In the absence of the required documentation, Urso Store reserves the right to refuse the order.

3.1.3 - At no time during the purchase process Urso Store is able to know the information relating to the buyer's credit card, transmitted via secure connection directly to the site of the bank that manages the transaction. No archive of Urso Store will keep such data. Under no circumstances can Urso Store be held responsible for any fraudulent or improper use of credit cards by third parties, when paying for products purchased on Urso Store.

3.1.4 - Choosing PayPal as a payment method, after confirming the order, the Customer will be automatically directed to the login page on the PayPal site. The amount due will be debited to the PayPal account together with the order confirmation and, in the event of cancellation, the amount will be refunded to the same account. Urso Store cannot in any way be held responsible for direct or indirect damages caused by PayPal's delay in releasing the amount committed. Urso Store is in no case able to know the financial position or data of the Customer for which no computer archive containing such data will be created or maintained. At the end of the transaction the customer will receive the summary email from PayPal.

3.2 - Cash on delivery

In case of purchase on delivery the payment must be made exclusively with cash directly to the courier upon delivery for the amount corresponding to the amount of the order + a commission of Euro 5.00. Bank drafts or bank drafts will not be accepted. Pursuant to and for the purposes of Art. 12 of the Legislative Decree 6 December 2011 n. 201, cash payments will be accepted within the threshold of € 999.99.

3.3 - Advance Bank Transfer

In case of payment by Advance Bank Transfer, the order ordered by the Customer will be kept busy until receipt of proof of payment, to be sent to Urso Store (by fax or e-mail) no later than 3 working days from the date of acceptance of the 'order.

To speed up the order processing it is preferable to send a copy of the payment receipt by email to the email address info@ursostore.it. The order will be processed after we receive confirmation of payment. Otherwise the sending of the order will take place only when the amount due is actually credited to the Urso Store c / c which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be deemed automatically canceled.

The purpose of the bank transfer must include:

the order reference number;

the date on which the order was placed;

name and surname of the order holder.


4.1 - Urso Store accepts orders with delivery in Italian and foreign territory.

4.2 - For every order placed on www.ursostore.it, Urso Store issues an invoice for the material shipped, sending it in the package together with the purchased item or by e-mail to the order holder, pursuant to Article 14 of the D.P.R. 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is binding. No change in the invoice will be possible after the issue of the same.

4.3 - Delivery costs will be calculated based on the weight and volume of the goods purchased and will be explicitly highlighted at the time the order is placed. The payment of the goods by the Customer will be made using the method chosen when placing the order. There are no other amounts due by the Customer with respect to the total order.

4.4 - The times indicated for the terms of delivery are merely indicative and are in no way binding for Urso Store. No responsibility can be attributed to Urso Store in case of delay in the execution of the order or in the delivery of the order.

4.5 - The delivery of the ordered is meant at street level. For different delivery methods, a written request must be made to the following e-mail address: info@ursostore.it.

Upon delivery of the goods by the courier, the Customer is required to check:

that the number of packages delivered corresponds to what is indicated in the transport document;

that the packaging is intact in all its parts and not damaged. Even the adhesive tape or any material that is used to close the package must be intact.

In the event of damage to the packaging, any tampering, breakage or mismatch in the number of packages or indications, must be contested on the spot at the time of delivery, applying GOODS CONTROL RESERVE FOR ... (specifying the reason, eg "packaging damaged "," Wet packaging "," parcel already open ", etc.) on the courier's delivery document.

IMPORTANT: If the courier's delivery document is signed by the Customer without noting any reservation as described above, there will be no possibility of dispute referring to the external characteristics of what was delivered.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery by writing an e-mail to the e-mail address info@ursostore.it indicating in the subject the wording PROBLEMS ON DELIVERY ORDER NUMBER (and write the order number communicated by Urso Store to the customer).

PLEASE NOTE: It is good practice to keep the original packaging for the entire duration of the warranty as they are very useful for being able to send the goods to the service center if the need arises and, in any case, at least for the first 10 days from the delivery date to have the right to exercise the right of withdrawal.

4.6 - In the event of non-collection within 5 working days of the material in storage at the courier's warehouses due to repeated inability to deliver to the address indicated by the Customer at the time of ordering, the order will be returned to the Urso warehouses Store.


5.1 - The right of withdrawal is regulated pursuant to art. 64 and following of Legislative Decree n. 206/2005.

The consumer has the right to terminate any contract concluded outside the business premises and to contracts concluded at a distance, without any penalty and without specifying the reason, within the ten-day deadline:

a) for goods, from the day they are received by the consumer.

b) for services, from the day of conclusion of the contract.

5.2 - The art. 45 of Legislative Decree n. 209/2005 defines contracts concluded outside the commercial premises the contracts concluded during the visit of the professional to the domicile in the consumer's workplace or where he is also found occasionally for work, study or treatment reasons; contracts concluded during an excursion organized by the professional; contracts concluded on the basis of an order note delivered in a public place or open to the public or on the basis of catalogs and / or correspondence, in the absence of the professional.

5.3 - The art. 50 of Legislative Decree n. 209/2005 defines a contract concluded at a distance as the contract for goods or services stipulated between a supplier and a consumer as part of a distance selling or service system organized by the supplier who, for this contract, uses only one or more remote communication techniques until the conclusion of the contract, including the conclusion of the contract itself.

It must be clear, however, that the right of withdrawal will not be applied to all goods purchased and withdrawn directly from our premises, or having previously seen and been able to take note of all the features: the rethinking is not recognized as a right.

5.4 - According to the art. 64 and following of Legislative Decree n. 206/2005, if the Customer is a consumer (ie a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Urso Store a reference to VAT number), has the right to terminate the purchase contract for any reason, without penalty.

The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity.

Purchases made by retailers or by persons who in any way purchase for resale to third parties are excluded from the right of withdrawal.

5.5 - To exercise the right of withdrawal, the customer must send Urso Store a notice to that effect, within 10 working days from the date of receipt of the goods. This communication must be sent by e-mail to info@ursostore.it or sent by registered mail to Urso Store, Via dei Platani 26 / A - 93017 San Cataldo (CL) anticipating a copy sent by fax always sent within the aforementioned deadline of 10 days. Once the withdrawal notice has been received, the Urso Store Customer Service will send the customer instructions on how to return the goods for return via e-mail, which must be received by Urso Store within 10 days of authorization.

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used in the normal diligence, without any signs of wear or dirt, in compliance with the following points 5.6 and 5.7. It is recommended to insert the whole in a second box, on which to affix besides the address of the recipient and of the sender, also a label showing the number of NAR. In any case it is absolutely forbidden to affix labels or adhesive tapes directly to the original product packaging.

5.6 - The right of withdrawal is in any case subject to the following conditions:

The purchased goods must be returned intact in the original packaging, complete in all its parts (ie manuals, cables, installation disks, etc.). Even the original packaging, as already described several times, must be intact, or in the same conditions in which it was delivered to the Customer.

It is not possible to exercise the right of withdrawal only on part of the product purchased as it is applicable only and exclusively to the product purchased in its entirety (or to all that is contained in the original packaging delivered to the Customer and not, for example, only to some accessories , etc.).

The shipping costs for returning the goods are charged to the customer and the delivery costs to the customer and any other ancillary costs shown at the time the order is made will not be refunded.

The goods subject to shipment remain under the full responsibility of the customer until the certificate of receipt at our office.

In case of damage to the goods during transport, the product will be made available to the customer for its return, while canceling the request for withdrawal.

In the event of damage to the goods during transport, Urso Store will notify the customer of the incident (within 5 working days from receipt of the goods), to allow him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the well (if insured).

In the case of goods returned with uninsured shipments Urso Store does not respond in any way for damage or theft / loss of the same.

Upon arrival at our office, the product will be examined to assess any damage or tampering not caused by transport. If the original packaging and / or packaging is damaged, Urso Store will deduct from the refund due a percentage of the packaging that cannot exceed 10% in any way.

5.7 - Except as expressly indicated in point 5.3 of the “Right of withdrawal” paragraph, Urso Store will reimburse the customer the full amount already paid, within 14 days from the return of the goods, by transferring the amount charged to the Card Credit or Bank Transfer.

In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the reimbursement (IBAN code of the invoice holder).

5.8 - The right of withdrawal totally lapses, in the absence of the essential condition of integrity of the good (packaging and / or its content), in cases where Urso Store ascertains:

the non-diligent use of the good that has compromised its integrity, or the use of any consumables;

lack of external and / or internal packaging;

the absence of integral elements of the product (accessories, cables, manuals, parts, etc.);

damage to the product for reasons other than transportation.

In case of forfeiture of the right of withdrawal, the goods will remain at the headquarters of Urso Store, available to the customer for collection at your expense.


6.1 - All products sold by Urso Store are covered by the manufacturer's standard warranty and 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/02. To qualify for warranty service, the Customer must keep the invoice (or DDT) he will receive internally to the package or, if requested, via e-mail in electronic PDF format.

The exercise of the Guarantee may include the request for assistance to the Authorized Assistance Centers present in the area and / or follow the methods illustrated in the documentation present in the product packaging.

6.2 - The manufacturer's standard warranty is provided in the manner described in the documentation included in the product packaging. If, as a result of intervention by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, the Customer will be charged for any costs of verification and recovery required by the Authorized Assistance, as well as transport costs, if supported by Urso Store.

6.3 - The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that present a lack of conformity, provided that the product itself is used correctly, respecting its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who buys the goods for purposes not related to his professional activity, or makes the purchase without indicating a reference to the VAT number in the order form). In the event of a lack of conformity, Urso Store will, at no cost to the Customer, restore product conformity by repairing / replacing or reducing the price until the contract is terminated. If, following an intervention by an Authorized Service Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and recovery required by the Authorized Assistance, as well as the transport costs if incurred by Urso Store.

6.4 - The replacements in case of DOA, or Dead On Arrival for product not working on delivery, take place only if expressly provided by the manufacturer. The timing of replacement or repair of the product depends exclusively on the policies of the manufacturer.

6.5 - In the event that, for any reason, it is unable to provide its customer with a product under warranty (restored or replaced), Urso Store may at its discretion return the amount paid, taking into account the use of the goods. or to replace it with a product of equal or superior characteristics.

6.6 - Product repair or replacement times depend exclusively on the manufacturer's policies and no damage can be requested from Urso Store for any delays in repairs or replacements.

6.7 - In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.). ); to limit damage to the original packaging, we recommend inserting it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.

The customer will be given an authorization code to return the product (NAR) which must be indicated outside the packaging, following the instructions provided directly in the relevant authorization e-mail.


7.1 - The personal data requested when the order is forwarded is collected and processed in order to satisfy the express requests of the Customer and will in no case and in no way be transferred to third parties. Urso Store guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code pursuant to Legislative Decree 196 of 30.06.03. The data controller is Urso Store, Via dei Platani 26 / A - 93017 San Cataldo (CL).


The Contract is governed by Italian law. Any dispute concerning the application, execution, interpretation and violation of the Contract will be the responsibility of the Court in which the Customer has his residence or domicile, if located in the territory of the Italian State, or of the Court of Caltanissetta, if the Customer has his own residence or domicile abroad.